Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 24-48 hours after you received the order. Please notify Customer Service by

Please hold on to all packaging material in case an inspection is necessary.

Q. How can I return or exchange an item?
Please contact us by email and await further instructions.

Q. What do I do, if you shipped me the wrong item?
We apologize in advance if we accidentally shipped you the wrong item. If this, happens please Fax us at 212.628.8084. After the first contact, we will still need you to send a confirmation via email; please send email to info@perfumedistributor.com

Q. What do I do, if I received an item that's damaged?
We apologize in advance if the item you received is damaged. Please keep the damaged item and Fax us at 212.628.8084. After the first contact, we will still need to have a confirmation sent via email; please send email to info@perfumedistributor.com